Frequently Asked Questions

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House of Hope have experienced staff who have worked in this sector for a number of years. We have supported over one hundred people implement their NDIS plans.

The National Disability Insurance Scheme (NDIS) is overseen by the NDIA. It aims to provide choice and control to people with disability over the supports they receive and who provides them. To find out more visit our NDIS web page. 

It will depend on the support you require and what is deemed reasonable and necessary. For more information visit our NDIS web page.

The National Disability Insurance Agency (NDIA) is an independent government agency. The main role of the NDIA is to implement the National Disability Insurance Scheme (NDIS) and ensure people with disability receive the support they need.

Eligibility will depend on your age, where you live, your disability and other factors. For more information visit our Am I Eligible webpage.

To begin with, you will need to work out what supports you currently access and whether these meet your needs. When it's your turn, start thinking about what is important to you. You could start by thinking about:

• what supports you currently access and whether these meet your needs
• what you want to learn
• where you want to live
• what sort of work or community activity you want to do
• whether you have enough support to do these things.

When you come to the planning meeting, it's important that you are able to talk about the things that support your goals and what it will take to make them a reality. Make sure you bring any information you have gathered at home so that all the people who are there can work with you to create your plan.

The NDIS Planner is the person who is responsible for your NDIS plan. This is a staff member endorsed to work with you, and to make sure that your plan supports your goals. You can provide feedback about how well you’re being supported by your planner. If it isn’t working for you, then you can ask for another planner.

You can manage your NDIS funding in three ways. You can get someone from the NDIA to manage your plan, this is called agency managed. You can get a plan manager to manage your plan, this is called plan managed. House of Hope is a plan management provider. You can manage your plan yourself, this is also known as self-managed. 

You don’t have to just select one way, you can use a combination. 

The NDIS may fund many home modifications if they are reasonable and necessary. Some examples of home modifications included: widening doorways, ramps, lifting platforms, kitchen modifications and bathroom modifications. It is recommended that the owner of the property be asked before requesting funding for these modifications. 

The other requirements include that it is applied to primary residences only and you must provide a list of your modification requests as well as documentation for each request.

When you develop your plan with the NDIS, let them know if you'd like some support to implement your plan. The NDIS might refer to a Local Area Coordinator (LAC) or fund Support Coordination in your plan.

A LAC is someone from the NDIS or a partnered organisation who helps you to implement your plan at a basic level. If you require extra help you will be funded for a Support Coordinator. This could be because your plan is more complex. There are three types of support coordination:

• Support Connection - short term assistance to find services and develop service agreements. This is the level of support that a LAC will generally provide.
• Coordination of Support - can also help you to find services and develop service agreements, but there may be some extra complexity
• Specialist Support Coordination - for participants with very complex needs, that require coordination by specialists.

House of Hope is a registered provider of Support Coordination and Specialist Support Coordination.

If you are not happy with your provider, you can change. Each provider have different notice periods, so check your service agreement. Let your provider know and they will let you know what you need to do. If you have already selected a new provider, contact them and they will be able to help.